As a valued customer of Horizon Distributors Ltd, it's essential to understand our policies and procedures regarding out-of-stock items, freight charges, and returned products. Here are some key points to keep in mind.

Firstly, please note that we do not process back orders as we rely on suppliers to fulfill our inventory needs. Out-of-stocks may occur due to temporary production delays or supplier shortages, but we strive to maintain a high fill-rate. If an item is out of stock, we will fill your order regardless of price changes unless notified otherwise.

For customers in Saskatchewan, Manitoba, and Yukon, please be aware that freight charges apply for Salt Lamps shipped to these regions.

At Horizon Distributors Ltd, we understand the importance of timely delivery and flexibility during times of volatile currency exchange rates and changing tariffs. We will do our utmost to maintain prices from catalogue to catalogue, but all prices are subject to change without notice.

When receiving your order from a carrier, please check for damages and count the pieces. Any discrepancies must be noted on the carrier's bill of lading or tablet, and the driver must acknowledge it with a signature. For freight claims, you must report any discrepancies within two business days of receipt of goods.

Regarding returns, please note that we do not accept products with store labels or price tags affixed. All returned products must arrive at our warehouse in saleable condition. If returned goods are not our responsibility, freight charges for the return are at your expense and a 15% restocking fee will apply. Goods cannot be returned for credit after 30 days from delivery date.

Before arranging a return, please obtain approval from our Claims department and quote the invoice number. In-house credit financing is available upon request of a credit application.

For claims requests, you must report any issues to our Claims department within two business days of receipt of goods. We accept Visa, MasterCard, or Interac (debit card) as payment at the time of ordering by phone. Please do not leave orders in any voice mailbox.

Lastly, please note that orders placed by 4:30PM Pacific Time will be picked up, delivered, or shipped the next business day.

At Horizon Distributors Ltd, we are committed to providing excellent customer service and ensuring a seamless shopping experience. If you have any questions or concerns, please do not hesitate to contact our Claims department.

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